The details below are for active PSINet Corporate Services customers. Support for Single User accounts (PSILink) is provided separately.
PSILink Single User Account Support
(This includes former Supernet/ITL accounts)
If you need to contact someone about an account or service that is currently being installed or set up, or you need to contact a department other than Technical Support, please do not call the Technical Support line.
Contacting other PSINet departments
Corporate Services Technical Support
Online
You can use our online quick support forms to request support on PSINet hosted products.
Email
When you send an email to any of these addresses, you will receive an automated response allocating a reference number. Please quote this number if you need to call or email us to follow up on your support request.
Phone - 0800 652 0490
Telephone support is available 24 hours a day, 7 days a week.
Fax - 01223 577176
(Please do not use fax for messages which require a response in person. If you wish to check progress on a faxed request, please do so by telephone or email)
Other PSINet e-mail addresses:
(Please do not use these addresses to report problems with your service, or to request help from Customer Services)
- info@psineteurope.co.uk
For more information about PSINet and the services we provide.
- service@psineteurope.co.uk
If you wish to comment on our Customer Service. Your e-mail will be sent to our Customer Services Manager and the Senior Customer Support Engineer.
Post
- PSINet UK Ltd
Brookmount Court
Kirkwood Road
Cambridge
England
CB4 2QH
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